Thursday, December 17, 2009

FAQ - Ordering

Ready to order, but still need a few details on how to get started? Hopefully the information below will be helpful:

How do I get my order started?
You can order via fax, e-mail, or online.
To begin your order online:
Naviage to the Products page and click on the "Buy Now" button next to the product you want to order.
Or click on the "Online Order Form" in the "Quick Links" section at the top of any page to navigate to our online ordering system. You can upload your artwork via FTP while placing your order.
To begin your order via fax and/or e-mail:
Please send in the following:
1. Order form.
2. Artwork (either press ready files or artwork instructions for design service)
3. A mailing list, in an Excel compatible format.
If we will be addressing and mailing your order, the mailing list must be received before your order can go into production.
Fax the order form to: 866-298-7106 or e-mail it to:

How do I check on the status of my order?
You can also visit our online order management site at: 

You can create your login when you enter your order.

If you have previously ordered from us, send an e-mail to: to request your login information.

Contact Customer Service:
Call: 800-660-8668
Fax: 866-298-7106

Is it a good investment to mail magnets?
According to the Direct Marketing Association (DMA) a “postcard with a magnet attached is read at least 51.9% more often than a traditional postcard.”
Also, according to a study conducted by Georgia Southern University a magnet received a 56.5% greater response rate than a postcard alone. 

Can I order any quantity or only at the price breaks shown? (500, 1,000, 2,500, etc.)
You can order any quantity. The pricing for the magnet mailers will be based on the previous price break. For example, an order of 4,000 pieces will be billed at the 2,500 piece price. We produce exact quantities, so if you want extras please adjust the total order quantity accordingly. 
Can I have a portion of the order mailed and have the rest sent back to me?
Yes. For example, if you ordered 10,000 magnet mailers you could have 8,000 mailed out and 2,000 shipped back to you.

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